Ask us anything.
The questions we hear every day, answered straight. Anything else — LINE, WhatsApp or the quote form, 7 days a week.
General
How often should I clean my AC in Bangkok?+
Every 6 months for a home that runs it nightly; every 3 months for pet or allergy homes, bedrooms near a main road, and anything running 12+ hours a day. Dust and humidity here clog a coil about twice as fast as in a dry climate.
How fast can you come?+
Usually same or next day. The no-cool line runs daily until 22:00 — hosts with a guest turning over get priority slots between check-out and check-in.
How long does a clean take?+
About 45 minutes per wall-mounted unit, including the temperature check and photos. A deep chemical wash takes 60–90 minutes per unit.
Will it make a mess?+
No. Every unit is washed inside a sealed wash bag that drains into a bucket, the floor gets a drop sheet, and we wipe the unit and wall down before the photo.
Do your technicians speak English?+
Every job has an English-speaking lead, and support on LINE and WhatsApp works in English and Thai.
Which areas do you cover?+
All Bangkok BTS and MRT zones — Sukhumvit, Thonglor, Silom, Sathorn, Ari, Ratchada, On Nut and beyond. Outside the list? Ask — we probably cover it.
Pricing & plans
How is the price set?+
By the number of indoor units — 1 to 8. No survey needed to quote, and the price we show is the price you pay for all of them in one visit.
What's the difference between one-time and a year package?+
One-time is a single visit with a 30-day guarantee. Year packages bundle 2 or 4 cleans at a 10–25% lower per-visit price, with free gas and drain checks, priority call-outs and a guarantee that runs the whole year.
What if I move or want to stop?+
We refund unused visits, no questions asked. A package is a bundle of visits valid 12 months — not a contract. You can also split payment in two at no cost.
Any extra charges for chemicals or equipment?+
Never. Coil cleaner, wash bags, pressure washer and the photo report are included in every listed price.
Cleaning, repairs & gas
What's in the report I get?+
Before and after photos of the coil and blower, supply-air temperature before and after, the drain test result, and the gas pressure reading — so you can see the change, not just take our word.
Standard clean or deep chemical wash?+
Standard if the unit was cleaned in the last year and just needs its 6-month service. Deep wash if it smells, drips, blows weak, or hasn't been touched in 18+ months — the blower wheel comes out and everything is stripped.
My AC isn't cold — is it gas?+
Nine times out of ten it's a dirty coil, not gas. That's why the clean comes first and the gas check is included. If pressure really is low, the system is leaking — we find and quote the leak rather than topping up blindly.
What's the warranty on repairs?+
90 days on parts and labour. The ฿590 diagnostic is waived when you go ahead with the repair, and you get a fixed written quote before any work.
Hosts & businesses
Can you come between check-out and check-in?+
Yes — that's what HostCool is built for. Same-day no-cool call-outs in the turnover window, with a dated report you can show the guest or the platform.
Do you provide maintenance logs for our lease or landlord?+
Yes — a numbered per-unit log with temperature and current readings, filter schedules and an energy report is standard on commercial programs.
I run multiple properties — is there a discount?+
Three or more properties gets 10% off, and bundling with CleanRova cleaning saves another 10%. Larger portfolios are quoted individually — usually better.
Still have a question?
A technician answers on LINE and WhatsApp within minutes — in English or Thai.